Things to Know

We are a small business, not a big chain store. There is five of us working very hard to provide you with your beautiful orders, and we very much appreciate your patience.
Our prices are in CAD. Once checking out, your total price may change due to conversion rates.
Each sweater is “One of a Kind”™️ meaning they will all have different patterns of dye and sometimes different shades of the colours used. They may also have small dye spots of the different underlying colours throughout them.
There is a small notes section in the cart area once a product is added near the bottom; please add any order notes here. ie; Colour choices for socks

Shipping

Please note that fulfillment times may be longer due to high volume of orders and dyeing + drying time.

Allow 2-15 business days for regular orders to be processed.

Allow 10-20 business days for large restock day orders to be processed.

Shipping estimates ie. DHL 1-2 DAY Express begin once the order is processed and scanned by the shipping company. This means that when you receive your fulfillment email, our shipping manager has printed your label and attached it to your order - This does not mean it is has been picked up by the shipping company

 

Exchanges

NO returns.

Exchanges will be accepted within 7 days of receipt. The customer will ship the item and be responsible for any shipping costs, then we will ship the new item back upon review.

 

Email us with with any other order questions at: hello@wura.co  🤎